The issue is sometimes accompanied with the onscreen notification: "Sorry, we can't play the disc. This seems to indicates that the sound has nothing to do with the discs themselves, only the console. His discs were undamaged and installed without issue in a second unit. One reader reported that his Xbox One would not eject the discs by itself, but he could eject them manually shortly after the scratching sound occurred. Rumors on message boards indicate that this problem has a higher ratio of occurring in Day One Edition Xbox One consoles than the regular Xbox One. Microsoft has told several users to take their unit back to their place of purchase to exchange for a new one. While a noise like this likely indicates mechanical failure, no official word is available on this yet. Other users report that their optical drive makes a loud clicking sound and simply refuses to read the disc.
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